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CRM for Investment Banking

How can relationship managers manage their daily workload, track all their client interactions and get a 360-degree view of their client – all within Outlook – using Microsoft Dynamics 365?hitachi-solutions.jpg

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Join us at Field Service Summit!

On 11 April, Hitachi Solutions will be sponsoring and hosting a roundtable at Field Service Summit. The event will take place at the Warwick Conference Centre in Coventry and is a great opportunity to meet with fellow field service leaders and to discuss the key issues effecting the industry.

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Retail Pulse

Last year, Hitachi Solutions launched a white paper series in partnership with Essential Retail, Microsoft and leading retailers: Cutting Customer Irritation & Maintaining Authenticity.jinna-mistry.jpg

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Financial Services and Mental Health TechSprint

On 14-15 March 2017, the One Hitachi family joined the FCA TechSprint in partnership with PwC and the Money and Mental Health Policy Institute. The theme was mental health.

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Microsoft Dynamics 365: Making Essex Safer

We’re delighted to share a new video case study about our partnership with Essex County Fire and Rescue Service. Hitachi Solutions implemented Microsoft Dynamics’ cloud-based Customer Relationship Management (CRM) solution, to help Essex County Fire and Rescue Service effectively and intelligently target resources, respond to emergencies and work using mobile…

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Enabling Business Agility in the Countdown to Brexit

In partnership with Director Magazine, Hitachi Solutions and Microsoft gathered business leaders from some of the UK’s leading professional services organisations: Buro Happold, BDO, Bite Communications, BCMS, Buzzacott, Areen Design Services, The Risk Advisory Group and Hays UK & Ireland, to discuss the potential challenges of Brexit.

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Cutting Customer Irritation

Hitachi Solutions and Essential Retail hosted a round-table discussion with some of the UK’s largest retailers: including Tesco, Carpetright, Dune Group and Blackwell’s. The event looked at the increasing challenges around how to put customers first and optimise their shopping experience – both on and offline.jinna-mistry.jpg

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Essential Retail Talks to Chris Huntingford, Hitachi Solutions

We’re delighted to share an interview between Ben Sillitoe, editor of Essential Retail and Chris Huntingford, CRM Consultant at Hitachi Solutions. Chris talks about how retail customer journeys are changing and how to use technology to achieve a single customer view.

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Why is Customer Engagement in Insurance so important?

Daryl Henwood, CRM Industry Lead for Financial Services at Hitachi Solutions Europe, presents highlights from the latest in our series of breakfast briefings with The Insurance Network. The topic: Why is Customer Engagement in Insurance so important?

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The perfect Dynamics 365 solution for Professional Services (Part 2)

We’ve combined our years of industry experience and Dynamics 365 expertise, with critical user insight from our existing clients, and developed a new cloud-based ERP solution, for mid and large scale professional services firms.

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Digital Disruption in Retail

Consumer expectations have risen dramatically over the last few years. The “now generation” demands easier comparisons, faster customer service and quicker delivery of their purchases. Only retailers that adapt their services to meet ever-evolving consumer needs, and deliver the seamless omni-channel journey that customers have come to expect, will be…

Blog

The perfect Dynamics 365 solution for Professional Services

Every industry has its own unique set of challenges. In the professional services industry, some particularly acute challenges include revenue leakage, effective time and resource management, timely and accurate billing.